Great Plains Appliance Parts is one of the nine hand-selected premier parts distributors located across the U.S. and Canada.
As a dedicated Premier Partner of Sub-Zero, Wolf and Cove parts, we deliver an unparalleled customer experience through in-depth product knowledge and support.
We understand that when your company is operating at its peak, our company is too. At Great Plains Appliance Parts, we work to provide you with an exceptional experience.
Our Mission Statement
We provide the best customer experience through genuine and personal relationships!
Our Core Values
- Customer service is not a job, it is an attitude. It’s who we are! We show up every day for work with a passion that our customers can see and feel.
- We put the team ahead of ourselves. Only when we work together in humility can our two companies achieve great things on behalf of our customers.
- We will communicate openly and honestly. We are courageous and speak the truth, tactfully, as a sign of our respect for our customers and coworkers.
- We treat every customer as a close and personal friend. Even when we disagree with customers, we listen and treat them kindly and with patience.
- We care about what our customers think of us. If a customer is unhappy, our work is not finished. We go a step beyond to build lifelong relationships.
- Bureaucracy is unacceptable. Take the initiative to resolve any problems our customers are facing. You have the full support of our management team.
- We seek new and better ways of handling our customers’ needs. We never stop learning from our past to provide even better customer service tomorrow.
- We are accountable for our own actions. When we make a mistake, we accept responsibility and correct it. And when we see great work, we give praise.
- Every employee position will be cross trained. We make a serious effort to understand the jobs of our coworkers, so that we can better support them.
We accomplish the Mission Statement through our Core Values.